Some years ago when I needed to replace my windows and being the tech savvy person that I am, I resorted to use the internet to find a replacement window company. I used a search engine to find one online using one of those “find it all sites”.

I sent them and asked for a quotation. I had no idea then that I needed to have them come over and do on site consultation. It took them roughly four days to respond and asked that I supply some details about my home. I should have sensed the signs right here but being naïve I sent the details.

After a couple of days they sent me a quotation that was enough to make me thrilled. I thought this internet thing really works. I just had a few concerns with the quote, nothing big just standard questions. I checked for their number on the quote and gave them a call.

Here is is when the real trouble began. They kept transferring me to one person after another until I got fed up. When I eventually talked to someone they told me the quote was a standard one – they would have to come my place for an actual one.

They didn’t show up on the agreed date and when I called them up they were hardly apologetic at all. They went on about how busy they were and what time of the year it was and so on.

This was when I realized that I was not getting anywhere with these guys and I cancelled the order.

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